Privacy Policy

This Privacy Policy ("Policy") is published by Rezeki88 ("we", "us", "our", "Company") and governs the collection, use, storage, disclosure, and protection of personal data provided by or collected from individuals ("you", "User", "Player") who access, register on, or interact with the Rezeki88 platform at rezeki88.cam and any associated services or mobile experiences.

Rezeki88 is committed to handling your personal data responsibly, lawfully, and transparently. We understand that players in Malaysia — whether in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or elsewhere — expect their data to be treated with respect and care, and we take that responsibility seriously.

By using the Rezeki88 Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. This Policy is to be read in conjunction with our Terms & Conditions and Responsible Gambling Policy, which are incorporated by reference.

Rezeki88 collects personal data in the following categories, limited to what is necessary for the purposes described in this Policy:

3.1 Registration & Account Data

• Full legal name, date of birth, and gender
• Email address and mobile phone number
• Residential address (including postcode and state within Malaysia)
• Username and encrypted password
• Preferred language and currency settings

3.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents (Malaysian MyKad, Passport, Driver's Licence)
• Proof of address (utility bills, bank statements, or official correspondence dated within three months)
• Selfie photographs taken for identity confirmation purposes
• Payment method ownership documentation where applicable

3.3 Financial Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method identifiers
• E-wallet account details (Touch 'n Go eWallet, Boost, GrabPay, DuitNow) in anonymised or truncated form
• Malaysian bank account details where used for FPX or direct bank transfers (Maybank, CIMB, Public Bank, Hong Leong Bank)
• Cryptocurrency wallet addresses where applicable (BTC/USDT)

3.4 Gaming Activity Data

• Bet history, game session records, wager amounts, and game outcomes
• Bonus and promotional participation records
• Responsible gambling settings, including deposit limits and self-exclusion status

3.5 Technical & Device Data

• IP address, browser type and version, operating system, and device type
• Session timestamps, pages visited, and navigation patterns within the Platform
• Cookie identifiers and similar tracking technologies as described in Section 9

3.6 Communications Data

• Support chat transcripts, email correspondence, and enquiry content
• Feedback, complaints, and dispute records

Rezeki88 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions.
• Automatically — when you interact with the Platform, our systems record technical and behavioural data including IP addresses, device identifiers, and session activity via cookies and similar technologies.
• From payment providers — transaction confirmation data may be shared with us by your payment provider (e.g., DuitNow, FPX, Touch 'n Go eWallet, or your Malaysian bank) upon completion of a transaction.
• From identity verification services — where we engage third-party KYC or anti-fraud service providers to assist in verifying the authenticity of identity documents submitted by Players.
• From publicly available sources — in limited circumstances related to fraud prevention or regulatory compliance, we may supplement account data with information from publicly available records.

Rezeki88 processes personal data on one or more of the following lawful grounds, consistent with applicable data protection legislation:

Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

Rezeki88 uses the personal data we collect for the following purposes:

• Account Administration: Creating, maintaining, and managing your registered account on the Rezeki88 Platform.
• Identity Verification: Conducting KYC checks to confirm your identity, age (21+ requirement), and eligibility to use the Platform.
• Payment Processing: Facilitating deposits and withdrawals via DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency channels.
• Regulatory Compliance: Meeting our obligations under applicable anti-money laundering, counter-terrorist financing, and data protection regulations.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent transactions, multi-accounting, bonus abuse, and other prohibited activities.
• Responsible Gambling: Monitoring gaming patterns to identify at-risk behaviour and applying responsible gambling tools as requested by Players or required by our policies.
• Customer Support: Responding to your enquiries, complaints, and requests via live chat, email, or other communication channels.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve Platform features, performance, and user experience.
• Marketing Communications: Where you have provided consent, sending you promotional offers, bonus notifications, and relevant gaming updates. You may withdraw consent at any time.
• Legal Proceedings: Establishing, exercising, or defending legal claims involving Rezeki88 or its Platform.

Rezeki88 does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and on a lawful basis:

• Payment Service Providers: Malaysian payment processors and e-wallet operators (including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and local banks) receive transaction data necessary to execute your deposits and withdrawals.
• KYC & Identity Verification Providers: Specialist third-party providers that assist with identity document authentication and fraud screening. All such providers are contractually bound to handle your data securely and solely for the purposes instructed by Rezeki88.
• Regulatory & Law Enforcement Authorities: Where required by law, court order, or regulatory direction, Rezeki88 will disclose personal data to relevant authorities including financial intelligence units, law enforcement agencies, and licensing bodies.
• IT Infrastructure & Hosting Providers: Third-party cloud infrastructure and hosting providers who store Platform data on our behalf, subject to stringent data processing agreements and security obligations.
• Analytics Providers: Providers of aggregated, anonymised platform analytics that help us understand usage patterns. These providers do not receive personally identifiable information.
• Professional Advisers: Lawyers, auditors, accountants, and consultants who are subject to professional confidentiality obligations.

Rezeki88 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law or regulatory obligation. The following general retention periods apply:

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to an identifiable individual.

Rezeki88 uses cookies and similar tracking technologies to operate the Platform effectively, enhance your user experience, and gather aggregated analytics on Platform performance. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without affecting Platform functionality.
• Functional Cookies: Store your preferences such as language settings, game display options, and responsible gambling limit configurations to improve your experience across sessions.
• Analytics Cookies: Collect anonymised data about how visitors interact with the Platform (e.g., pages visited, session duration). This data is used in aggregate form to improve Platform design and content.
• Security & Fraud Prevention Cookies: Help us detect and prevent fraudulent activity, multi-accounting, and bot-driven behaviour on the Platform.

Non-essential cookies (functional and analytics categories) are only placed on your device with your consent, which may be provided or withdrawn via your browser settings or any cookie preference management tool available on the Platform. Please note that disabling certain cookies may affect the availability or performance of some Platform features.

Rezeki88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes, but is not limited to, the following measures:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform
• Encrypted storage of passwords using modern cryptographic hashing algorithms — we do not store passwords in plain text
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Multi-factor authentication (MFA) options available for player accounts
• Continuous monitoring of Platform infrastructure for anomalous activity and potential security incidents
• Regular internal security reviews and third-party penetration testing
• Documented incident response procedures to ensure timely detection and mitigation of data breaches

While Rezeki88 takes data security seriously and applies industry-standard protections, no digital system can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights and interests, Rezeki88 will notify affected individuals in accordance with applicable data protection law.

You are responsible for maintaining the security of your own account credentials. Never share your Rezeki88 password with any third party. If you suspect your account has been compromised, contact our support team immediately.

The Rezeki88 Platform serves players primarily in Malaysia, and the majority of data processing activities take place within or in connection with the jurisdiction in which Rezeki88 operates. However, certain third-party service providers engaged by Rezeki88 — including cloud infrastructure, KYC verification, and analytics providers — may process data in jurisdictions outside Malaysia.

Where personal data is transferred internationally, Rezeki88 ensures that such transfers are subject to appropriate safeguards, which may include:

• Data processing agreements containing standard contractual clauses requiring the recipient to apply an equivalent level of data protection
• Transfers to jurisdictions recognised as providing an adequate level of data protection under applicable law
• Specific contractual protections tailored to the nature of the data and the risks associated with the transfer

You may contact us at [email protected] to obtain further information about the safeguards in place for any specific international transfer of your personal data.

Subject to applicable data protection law and any overriding legal obligations, you hold the following rights in respect of your personal data held by Rezeki88:

• Right of Access: You may request a copy of the personal data Rezeki88 holds about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data. You can update basic account details directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations (e.g., AML transaction records).
• Right to Restriction of Processing: You may request that we restrict the processing of your data in certain circumstances, such as where you contest the accuracy of the data.
• Right to Data Portability: Where processing is based on your consent or contract, you may request your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. We will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without penalty, though withdrawal does not affect the lawfulness of processing prior to that withdrawal.

To exercise any of the above rights, submit a written request to [email protected]. We will respond to all data subject requests within 30 days of receipt. Where requests are complex or numerous, we may extend this period by a further 60 days with notification to you.

The Rezeki88 Platform is strictly intended for use by individuals aged 21 years and above. We do not knowingly collect personal data from children or young people below the age of 21.

If we become aware that personal data has been submitted by or on behalf of an individual under the age of 21, we will take immediate steps to delete that data from our records and permanently close the associated account. Any funds held in such an account may be forfeited in accordance with our Terms & Conditions.

If you believe that a minor has registered on the Platform or that we hold data relating to a minor, please contact us immediately at [email protected] so that we may investigate and take appropriate action.

Rezeki88 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, applicable legislation, or operational requirements. Where amendments are material — for example, where they introduce new processing purposes or significantly alter your rights — we will provide reasonable advance notice via the Platform or by email to your registered address.

The "Last Updated" date at the top of this Policy reflects when the most recent amendments came into effect. We recommend reviewing this page periodically to remain informed of how we handle your personal data.

Continued use of the Rezeki88 Platform following the effective date of any amendment constitutes your acknowledgement of the updated Policy. If you do not agree to the revised terms, you must cease using the Platform and contact our support team to arrange account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or Rezeki88's data practices, please contact us using the following details. All communications must be in English and should clearly state the nature of your enquiry or request.

• Email: [email protected] — please include "Privacy Enquiry" in the subject line for faster routing
• Live Chat: Available 24 hours a day, 7 days a week via the Rezeki88 Platform
• Response Time: We aim to acknowledge all privacy enquiries within 48 hours and resolve them within 30 days of receipt

For matters relating to responsible gambling, self-exclusion, or player protection, please visit our dedicated Responsible Gambling page. For account and terms-related matters, refer to our Terms & Conditions.